Real reviews from verified bookings across India
Raj Kumar is really good at his service. no need to guide him to get the perfect car clean up done. he is master of it. would recommend to everyone
everything is excellent but pricing is main factor which requires some attention otherwise it is a recommendable good service
Overall service was very good 👍 and the partner’s behaviour was also very professional and polite. I really appreciate the effort and smooth experience. Just one small feedback – if your partner can also include bike chain cleaning and deep cleaning (like mudguard area), it will make the service perfect for bike lovers like me 🏍️✨ Thanks for your thoughtful service and good implementation. Keep it up! 😊
value for money & partner is on time and communicating properly
Karnel Singh was very good, I would want him fir next time
No Words !! Amazing Service, Worth of Money and Extremely Good Beheviour of Mr Govinda.
Very good service experience and staff behaviour is also good.
the service was good and also at the time with a generic quality
excellent service but the price seems on higher side. coule have been more affordable. despite my first service I didn’t get any discount or promo code
PIC arrived on time, was very courteous and accommodating. car cleaning done was very apt and professional without taking a lot of time. highly recommended.
this is my first time service experience was good.i will call again.thankyou.
Great service by Hoora Car Wash partner. The washing was neat and thorough, and his behavior was polite and professional. Very satisfied!
price is high compared to car wash service. price should be less then 500 for competitive market. overall service experience is good. no complaints from my side.
very dedicated person ..jo bhi bola aur jitna baar bhi bola Maine bina kuch kahe baat suna Neelu sardar ne
the service partner's behavior is too humble and also the work experience is too goof.
We’ve had a great experience working with Hoora Service as a partner. Their team is reliable, responsive, and consistently delivers high-quality service. Communication has always been smooth, and they show a genuine commitment to meeting expectations and solving challenges quickly.
the service was great! partner behaviour was also top notch. highly recommended
I recently used hoora washing service and overall had a very good experience.The washing process was quite thorough. What impressed me most was the interior cleaning. Satish paid attention to, door edges, and mirrors, which many places often ignore. The drying process was also done properly with clean microfiber cloths, leaving the car spotless and shiny.
excellent work done by Shubham!!! I would recommend him for your Car Too!!!
miss selling by promoter mobile number +91 88275 23355
I had great experience with my car wash deepak did it very well. I'm satisfied with the service
Very good service I must say. Thank You Hoora and the guy came to wash.
nice service aur bahut achcha kam Kiya Hai is bande ne 👍👍👌👌
he was assigned previously as well, so very quickly he came and did his job nicely.
good workmanship & professionally cleaning done by the experts.
FANTASTIC JOB ALWAYS BY KAMRUDDIN!! HE IS THE BEST IN HOORA!! PLEASE TAKE CARE OF HIM AND DO NOT LOSE THIS EMPLOYEE!!
very professional and considerate service partner. timely and efficient service and good experience.
PLZ ARRANGE UTPAL SARKAT FROM NEXT ONWARDS SERVICE. HE IS REALLY GOOD.. OTHERWISE I NEVER CHOOSE HOORA. BECAUSE PREVIOUS EXPERIENCE NOT THAT GOOD.
Vishal shared detailed information about the process and cleared my doubts promptly
very excellent cleaning by biswajit. 5 stars to u biswajit
Sudheer Singh Didi very well cleaning service and excellent customer interaction behaviour. People like sudheer Singh is an asset to company Hoora. he even called before time to connect with me for cleaning on time service. really appreciable and commendable service by Sudheer and team Hoora.
good service , ontime service, my vehicle shine like mirror, nice service , thank you junaid
mujhe tissue box nahi mila ha qki aapke service partner ke paas wo tha hi nhi aap usko bhejo
good service & partner working too good satisfied with service
partner was good, just the washing can be improved a little
must be have two partners to help with that would I save more time & efficiently work would have been done overall I will rate 10 out of 6.5 !
Excellent service by the Hoora Car Wash team, especially the staff member who handled my car—very polite, professional, and detail-oriented. He ensured every corner of the car was thoroughly cleaned and patiently addressed all requests. The overall experience was smooth, timely, and worth the price. Highly recommend Hoora Car Wash for their skilled and courteous staff.
my bike wasn’t used for 3 months and was standing below a tree the dirt was settled on the body very deep the partner did it best and removed all the dirt making my bike like its a brand new one really liked the experience
washing experience good value of money monthly subscription
Santosh Singh did really good cleaning. He is a punctual man and was very polite throughout the service.
The service experience was wonderful and the service partner was very helpful and kind...he did more than the provided service..a big thumbs up to the service guy 👍👍😀
Satyam is a good person and effectively Cleaned my Car and as a person very polite and labourous. in Stipulated time he cleared and cleaned the entire vehicle at my doorstep. Thanks to the Entire Team 👍👍❣️❣️
not value for money even over valued as rates so high and many unwanted addon are added which are hidden and not removable
Absolutely outstanding bike & car service at home by Hoora 👌 Service was handled by Krish Patel, who was extremely professional, punctual, and highly skilled. Both my bike and car were serviced perfectly at my doorstep with great attention to detail. The vehicles feel smoother, more responsive, and well-maintained after the service. Clear communication, transparent pricing, and excellent workmanship throughout. Hands down one of the best doorstep vehicle service experiences. Highly recommended!
Thank you for your support and services. Excellent customer service 💯
he didn't gave me wind shield washer that I seperately added apart from that everything good
nice service by both brothers very friendly behaviour. not experienced but good
Excellent Service and there behaviour was also very humble and nice
excellent experience with the washing guy.... he did washing my car is looking like new... excellent service
He is good in his work and also having good behaviour
Like the service partner behaviour and was very supportive
very good service by partner kindly try to give the same next time
Good Service. It was a Foam Wash with Tyre polish however only Bucket wash was provided as your partner didn't have required accessories and setup with him.
it was fantastic service but plz let us know that how to avail the discount coupon
Hoora Car Washing की सेवा सच में बेहद शानदार और संतोषजनक है। यहाँ गाड़ी की सफाई बहुत ही बारीकी और ध्यान से की जाती है। बाहरी धुलाई हो या अंदरूनी क्लीनिंग, हर काम प्रोफेशनल तरीके से किया जाता है। मेरी गाड़ी धुलने के बाद बिल्कुल नई जैसी चमकने लगी। स्टाफ का व्यवहार भी बहुत ही विनम्र और सहयोगी है। वे ग्राहकों की जरूरत को समझते हैं और उसी अनुसार सेवा प्रदान करते हैं। सबसे अच्छी बात यह है कि यहाँ समय की पाबंदी का पूरा ध्यान रखा जाता है। तय समय में काम पूरा कर दिया जाता है, जिससे इंतजार नहीं करना पड़ता। इस्तेमाल किए जाने वाले प्रोडक्ट्स की क्वालिटी भी अच्छी है, जिससे गाड़ी की पेंट और इंटीरियर को कोई नुकसान नहीं होता। कीमत भी सेवा के हिसाब से बिल्कुल उचित है। कुल मिलाकर, Hoora Car Washing भरोसेमंद, किफायती और उत्कृष्ट सेवा देने वाली जगह है। जो लोग अपनी गाड़ी को बेहतरीन सफाई और नई जैसी चमक देना चाहते हैं, उनके लिए यह एक शानदार विकल्प है। मैं निश्चित रूप से इसे दूसरों को भी सुझाऊँगा। 🚗✨
Very meticulous and proper with cleaning each corner nicely. worked sincerely to tidy up as much as he could
Good job by Samim Ahmed; However the service charges are very steep something that Hoora should look into.
didn’t do anything. I cancelled the service but still got feedback. he came all this way, so a 5 star
Nice washed, but delayed by 1 hr. overall good service.
partner behaviour needs to improve service is good and timings are extemly not punctual
The person was so considerate of my time, needs and obviously service. He was so professional and humble. I would be asking for his service everytime.
pehla admi mila jisne meri car mirror jesa chamka diya and mirror ko itna accha saaf kiya ki first time man khush hogya . Pata nahi kese kiya chemical ka kamal tha ya uska , lekin result bot accha tha.
Manoj Kumar Yadav is a Gem Executive when it comes to Car Cleaning…. Please keep giving him rewards…. Thanks
the service was not on time i booked 4 PM but it came on 5 PM
I got a very good experience, specially thanks to the person he went a bit extra mile to clean the dirt from my bike and had a very polite behaviour.
very humble and polite guy such a gentleman behaviour and good service highly recommended
good staff and professional. needs improvemwnt with respect to pricing as it seems high for bucket wash. as there is no foam wash or interior vacuum clean. outside they charge only 500/- for it
all mentioned services provided good 👍. I am happy with the services.
Agent came on time and cleaned car very well. great service
sopan did very good job at car wash. very polite and hard working. very happy with service.
good service but some ad ons not received and customer care didn't answer call
very good service i m happy to use hoora very corporative person is come to wash my bike
Amit is very understanding and good guy he is expert in his work.
the service guy was highly proffesional . cleaned properly feels like brought new vehicle home .
Prem was on time, professional with the service and did a excellent job. Would recommend for sure.
the person was very nice and proactive with the work. great work done
Service partner was good, hard working and humble person. Service was completed nicely.
washing has been done very quickly and best possible manner.
Very good Partner, he helped a lot and very hardworking and loyal... will definatly book next time for my car very clean service
everything was good , but the gear knob i specifically told him to clean, but he did not clean that, the little boy told he did everything. so i trusted him , i did not check that spot specifically. otherwise everything was ok. did a good job . if he comes next time . i will make clean that ger knob
It was my first experience with Hoora and I think it did fine and everything went smooth and good. one issue was they forgot to bring windshield tablet which was there in add on when I asked they told me he will visit me tomorrow again
He came at on time and completed the work in good .Thanks to the service person and to Hoora.
Everything was okay. Good experience. Good cleaning.
partner has arrived on time and wash car very neatly
good patner good sarvice but wilcover par kapda nahi mara bolne par bhi partner n
I find it excellent service on time very good behaviour of Gautam their staff member and it real value for money with very clean wash for car I loved it
although the service by the technician was excellent the customer care experience was frustrating. i had to call them up 3 times to be able to understand what they were speaking, so much shouting by others on the call ! you guys should revamp your policies from ground up, i wanted to do some add on on my booked service and was asked to book a new one
service Man is too good from his job but I am not satisfied with App Ui because the services details are not clear
cost saving timely and well planned washing service for busy people...
Good facility of door step service. Cloth is not provided. Service person said that it will be given in the next service.
very nice guy, had a great experience seems like an experience guy. I got in discount already so value for money as well
Syed is one of the best service partners I have come across. extremely professional and result oriented. highly recommended for the upcoming bookings as well.
good behaviour and the service provided by the executive is very good. like it
very nice good quality of work done by the service man nice job done
Partner was obedient and calm. Though he needs bit training on services included in packages booked. Overall satisfactory work by him.
great work by himanshu. very professional and hardworking
I recently booked an interior and exterior car wash from Hoora, and I would like to appreciate Aman for the excellent service provided. He was professional, polite, and ensured the entire process was smooth and hassle-free. The car was cleaned perfectly, and the attention to detail was impressive. Great job by Aman and the Hoora team!
excellent work. dried the car exceptionally well no water droplets even in tricky corners.
I got assigned very professional partner he kept his word and gave me exceptional service thanks you
The person came for wash for polite and humble and supportive
He was quite prompt on time. Came to collect and drop the keys. Did all the work. Clarified the expectations. Overall great experience
thought it was late for service but the behaviour of the partner was good n the service was done perfectly
partner was very knowledgeable and delivered the best service
Earlier without service it was showing completed but staff came and done his service well.
partner reach one time service nice service fast service bahut achcha kam Kiya mujhe bahut pasand aaya
service partner was well behaved and done the service on time
He has done a good job in cleaning interior and exterior both, well experienced!!
Very good work, excellent service, polite behavior.
nice service staff and humble nature। thanks Vikram bhai for the service
very good service done by Rizwan Alam . very satisfied.he is having full experience
Partner was very good, service provided by him was also satisfactory. Hoora Customer care agents are not at all responsive but they have hired really good Partners.
Good service provide by Vikram and such a nice person and work
customer care is not reliable. the servicing person did his work well.
Your representative Mr.Samruddhin did excellent job....He did entire work with special interest....The task what he did need sufficient time..... Good work done by him.
Dharma came on time, Made my car ready for new ADVENTURE.
bada acha kaam karta hai kam paani me acha wash deta hai
Vinod carried out the job sincerely and professionally
service is excellent but Tissue box not provided by your partner please refund the amount of Tissue Box
Antony is always on time and finishes up the work neat and clean . I would like to have this service partner assigned to all my future bookings .
good service given just in that price more service activities provide also preferable
The person who came for cleaning was very nice, calm and genuine. he worked hard for cleaning.
Experienced partner and quick and very satisfied service by Mr. Anil Dabhole. would recommend Mr Anil
micro fiber cloth not available so it was kept pending still I have not received
Got my car cleaned through Hoora bucket wash service. The cleaner did a neat and careful job—proper washing, no water wastage, and attention to details like tyres and corners. Very professional and punctual. Overall, a satisfying experience. ⭐⭐⭐⭐
it's second time when I'm writing review bcoz person was too good, his nature was awesome
Mr. Nitesh who wash my car was too good and professional. I'm happy with service.
Very professional car cleaning service. My car looks perfectly clean and shiny. I really appreciate the effort and attention to detail.” 🚗✨
Mr ravinder singh chauhan was the best cleaner in hoora paonta and the owner was also good
excellent wash, very polite and nice person. would recommend everyone in my building. please send the same person if possible.
exceptional word done by tanu on time near n clean work highly appreciated
Very nice service partner, really satisfied with the service,
excellent work done Mr. Deepak, kindly make visit of him if possible.
Prakhakar is a very efficient service person. Good Job. I will feel good if he is assigned again for the next visit.
executive washed my very dirty car in a very good manner. thanks
very good service by partner kindly try to give the same next time
Great service with less water it’s incredible. on time and partner behaviour was so nice such a polite person. must go for it.
excellent service, Biswajit was very knowledgeable and happy with the service and the way my car looks all shiny and new
i haven’t got the duster with it nor the refund what a bad service
very good car washing and care...Sandeep Wandile was very well behaved and knowledgeable person with good service for basic wash.
my service experience with Mr Adil was amazing he was a very smart and trend person.At this age he was so profound in his work I wish him all good luck for his future endeavours.
Excellent experience and Good Behaviour and work from Partner
I’m very happy with the car wash service today. The person was punctual, professional, and paid great attention to detail. My car looks spotless and the finishing was excellent. Really appreciate the effort and dedication—great job!
The partner arrived on time and has done a fabulous job…
very nice Job by the service provider… really happy with the service
best service buy hoora expert fully satisfied.. thanks hoora
very good service..superbbb....service man was excellent..he done very perfect..
very good experience with hoora and Mr Santosh Singh
It was a decent quick service value for money as every thing gets completed at your garage itself with less water
the worker reached on time completed the work within 20 min
The agent who came for the service was too polite and of so kind nature....came on time and free my car before the deadline
my car wash full of mud and dirt, stains and shine was almost hidden due to it but after cleaning and coating, car is looking like a new one. aadil is very polite, humble and friendly. He also explained me about hoora products like how they works and which one is useful for me. very satisfied and must recommend aadil for more services.
“Reliable service with great quality cleaning. Hassle-free experience.”
A person who came to wash is Ravi bhai very polite and knowledgeable person.... Overall experience is very good Ravi bhai and hoora
Asim is top notch and very friendly. Would recommend him and his excellent service.
He was so professional, liked the behaviour. Totally worthit
good work, on time car wash and clean properly interior and exterior. I recommend this person again and again.
service was quite good and person who came for service was very polite and good by nature
Did a very good job. will highly Recommend Naresh bhai next time.
good , need improvement , The Last who approched me is not picking up tje phone from last 15 days
good job. although pressure wash machine was not working still the partner did good job
Excellent work done by shivkumar ! very good ! happy with service great team hoora
Service started at 1.00 Pm instead of 12 Pm, otherwise satisfactory.
I had an amazing experience with this car wash service and I genuinely feel happy recommending this person to anyone looking for quality work They are extremely hardworking polite and professional from start to finish My car looked brand new after the wash and every small detail was taken care of with full dedication You can clearly see the passion and honesty in the way they work They are always on time respectful and focused on giving the best results The cleaning quality is outstanding and the service feels trustworthy and worth every bit I am fully satisfied and will definitely choose this service again and also suggest it to friends and family This is truly one of the best car wash experiences I have ever had
Great service and Experience. Will definitely recommend.
service partner is very honest and talking in poliet way
seevice partner is good cleaned my vehicle properly its good experience with service partner
Swarup was extremely thorough with the cleaning service, thank you so much.
Experience was good. Will do more wash service in future
Anup has done the car wash service exceptionally well. Has come on time and completed with care.
he was feeling like this car is his own car and given massage like his own body. Kudos.
He tried his best to finish the task and keep the customer satisfied.
service person came due to his health issues. but he did good job. although he forgot to bring car freshner along with him.
very good service from this guy and he is very polite and kind
The cleaning guy was very professional and an expert.
best wash i had from this guy from hoora thumbs up. Thank you
very good behaviour and washing done very well thank you
good experience nice work mustkim work 👏 was very good but car perfume dustbin and windshield washer cleaning tablet missing
Akshay sir has done the job very well. Very happy with the service. Thanks
very good experience with hoora and Mr Santosh Singh
but one thing freshner not provided by him and said company not provided
I'm impressed with the services they come on time and done their work with patience recommended to everyone it's a value for Money
very professional, polite. satisfied with the service
Hi Hoora Team, I had a car service yesterday with Mr. Ravi. He was very professional and did a great job overall, but I noticed that the roof and the door panels were not cleaned properly. Could you please send someone to clear both of these areas? Thank you."
abhishek the excutive was very humble and cooperative
the service was never completed also the helpline number is not being picked by anyone
excellent work. very polite & does the work perfectly.
The service person who came to service my Bullet did an excellent job. He serviced the bike very carefully and paid great attention to every detail. I am very satisfied with the service.
partner was really good and worked hard to clean my car with full dedication 5 stars is only for him
five star given to Mr.sanjay cleaning person not to Hurra.. totally disappointed with Booking service..i have just taken 1 month service of yours..on 30th march.on very 1st service the cleaning person not came after 1 hour of given time slot.. I need to call customer care several times they cancelled the service without any reason & today also the boy came after 2 hours from given time slot.& the reason is company informed him very late.. very poor software running pls update & inform your service staff timely
I really appointed his work and on time work .highly recommended
excellent service by Suroor Hasan bhai and Ghulfam Abbas
partner behaiis good,but hoora service is very poor, without any information hoora cancel ur booking and cut ur money
I like very much the cleaning tools and service thanks hoora
Syed is one of the best service partners I have come across. extremely professional and result oriented. highly recommended for the upcoming bookings as well.
Excellent service with on-time The overall experience was smooth and hassle-free. Good value for money and very reliable.
Really happy with the service !! And my guy Prajwal Madavi (service person) did a really fabulous job here.
excellent work done by Mr.Tanu. he was very patient and cleaned the car immaculately. appreciate his work
exceptional service by the service person who did for my car!!!
Neelu was amazing and did the service very well. the car looked and smelled fantastic after the service.
service partner is an asset for Hoora company. he washed very meticulously and gave me happy experience. unlike others he didn’t tried to sell anything extra or take extra service. value for money service.
He didn't have the dustbin with him...but it's not his fault
good service akram bhai ne bahut badiya service Kari h
Really perfect timing and coordination with the service
Prem Kumar was fabulous and amazing. I would like to get his service everytime. great work and very passionate. loved his dedication and hard work.
satisfactory but underbody wash was required which has been missed out.
Good service received form partner very politely behaviour and also clean car good 😊😊
very good professional.. tidious work... awesome service!!!!!
very Promt and good service, will prefer same person for next appointment
hoora must bring down per bucket wash cost to 100.. rest all well
The cleaning was good and would want to take the service again
very Good service. Service Partner was polite and very good in his job.
superb services agent is well experienced and did the task smoothly
Suraj is very good at his job. He did a thorough cleaning job.
the service was great, partner did great job in cleaning and polishing with professional behavior.
The cleaning partner used clean water a hoora provided shampoo to properly clean the exteriors and also separately cleaned the tyres. They also thoroughly wiped the car dry after washing so not dry water marks remaining visible. Also, the partners seemed happy with Hoora, which demonstrates that Hoora treats its partners well which results in the good service provided by these partners. Really happy with this first experience with Hoora.
On time service, good behaviour of the partner. But I have still not received the cloth which was supposed to be given in the last service.
Santosh Singh has done an outstanding work and cleaned my car so quickly and thoroughly. thank you so much Hoora
“I was really impressed by their work. They have done a truly outstanding job, and everyone should appreciate their efforts.”
he did really good detailed cleaning and now I am wondering earlier one were just scamming. Can he be assigned for all my future bookings
all good bike was fabulously wash like the behaviour of person .
The service person's behavior is good, he has experience in the work and he also talks well.
I was worried if the service partner would show up to clean my car because it was too dusty. Narendra arrived on time and suggested me to take pressure wash but due to time constraints I couldn't take it up
service person good but your service is not good as as per video shows in add
he did good interior cleaning, only exterior was not very satisfactory.
hardworking does the job himself, don't need any instructions
Not value for money. hydundai charges 650 for detailed outside and inside cleaning .seems expensive
excellent service fantastic behaviour and polite talking for all good experience
Gauhar ali is dedicated committed and professional employee and is a must recommended for my car’s future service
service was sooo good i loved it every thing on time car care was superb value for money thanks guys
good service and next time same person mangesh ko bhejna
Prabhakar T is amazing. He is very jolly and service quality is very good
Known for convenient, eco-friendly, and professional doorstep services.
Thanks for this for my bike cleaning & shining after wash.
customer care behavior is not good some improvement required
i am very happy with my experience with anmol and will recommend it to frnds and family its a really time and energy saving thing introduced to me
Arvind is a very professional, polite and nice person. liked the services very much.
Always work with a big smile. I'll recommend him on my guarantee.
Good excellent, Good Behavior from Dipankarji,Evryting is ecceptable quick response and best service
Muneer is hardworking professional who cleans your car wisely.
Pindi Raju is a very hard working and efficient service agent..he did a great job with my vehicles
excellent wash done by Prakash Singh chohan I'm happy that 😊
was really a very good and nice service by Hoora.......
need to reschedule for Monday . please do the same rather than cancelling and charging me
nice cleaning of car. sparkling clean work done by sonu.
⭐ only 1 poor HOORA AAP experience poor Hoora customer care service bhai dubara book mattkarna ye kehte kuch hai hor karte kuch hai.bekar hai hoora partner behaviour is good 5⭐⭐⭐⭐⭐
good service. partner was good and polite. great service offered by him
The Service man did perform very well, and he took pains in completing the work
please bring back old prices.. other than that all good 👍
partner dilip kumar midya very good person. very honest and good behaviour fully satisfied
it isn't that cheap prices or offers should be made better also if possible show multiple vehicle options with better discount
Today I am satisfied with the service. The cleaning was done properly, the coating was applied well, and the shine is also very good. Overall, I’m satisfied with the work. Thank you.
hoora provide on time service and his partner behaviour is really nice when My vehicle's next wash I want this guys only
very nice and cooperative person. work behaviour is very nice. work experience is very High. thanks
good behaviour of staff but the price should be less
Thank you hoora service It very Good service and experience
need improvement in timely visit. there is always anxiety if the person will come at what time.
he is very nice man I am much satisfied with him and your services personally thank you
he was very good guy. Did cleaning within scheduled time and was very generous. Recomended 10/10
all good but in this package company have to provide additional services like exterior polish and full interior polish
Roshan Kumar is very good in nature well trained and I like his work
👍😎 your service is good but product are Not primium.
Good Service, Putting his Full efforts to satisfy customer needs.
very good person with good behavior fully satisfied.
Person is very attentive for said service. Good Behaviour.
Asim is very good, but company cheat us show something and do nothing and the service man is just be kathputli kahan jaaye to Jo service dene aaya tha vah Banda bahut achcha tha कहां जाए सर्विस जो देने आया था वह बंदा बहुत अच्छा था लेकिन कंपनी हम लोगों को पागल बनाती है इससे लाख गुना अच्छा गाड़ी हम लोगों की घर पर पाइप लगाकर पर घुल जाती है
very nice partner, amazing work, please send this guy next time as well
Good work done. However, if a wiper could be brought along as 2 buckets of water was used and thrown around the car, which messed the area surrounding the car. This viper could be used to clean the accumulated water on the floor to the drain hole near the car.
Nitesh is an expert and clearly knows his work very well. He did a detailed cleaning of my Creta, and I’m extremely happy with the service. Highly recommended!
good service next service same service partner this gay veri polite and experience persone thank u hoora and sooraj
Service partner cleaned it soo well like it was his own bike !!
service partner work good but company charge to much money for buket wash
the partner is a superb person and he deserves a like ❤️
The partner should carry separate hand wash mitt golve for tyres. He should wash tyres and trims in the last to avoid using dirty water on the body paint. Consider this to be part of your SOP's.
He did a great job even when it was as raining. Loved the dedicated suppor and care for our vehicles.
Very good experience with Hoora and Mr Santosh Singh
Superb car wash service by Prajwal. The car was cleaned perfectly with great attention to detail. Highly satisfied with the service!
please send him for my next washing. I feel he is really sincere in his work. keep it up.
Very good service experience. Partner was very helpful and kind. Best service.
Partner was not willing to bring bucket from third floor, I had to bring it myself
Executive is good experience and behavior is also good. thanks.
Service person was experienced and did a great job. His behaviour was also great. Thanks a lot. Excellent service
Super professional guy he did work very well. I’m very satisfied with the services. This person has provided.
pl tell date of next servi e for which I have already booked
The guys send by you did an amazing job. Went above and beyond.
he was good polite and cleaning has been done satisfactory.keep this kind of people with you
he has been to my place for washing the car earlier as well and his service is excellent. But this time he left the windshield wet and the watermarks are there as it even after wiping it😕
Sagar was excellent and loved the quality of his work and his humble and dedicated attitude. Please send him for all my bookings and get him to train others on how to finish their jobs. Will surely recoment him.
Sagar Saw's service was awesome and was particular in terms whatever asked to do. He was highly professional and experienced. Thanks for the service
tooo good man and the service done by him iss better than other
partner was very nice and hardworking did extra effort to clean the car
very kind and generous behaviour of the service person which pleased me
the service was good.. would recommend cleaning inside the petrol filling section after opening the slot
service executive was excellent at service and was very co operative!
great service. reliable platform. highly recommended
interior cleaning shd b vaccum clean by default....normal interior cleaning is a scam.... fooling the customer by this
Really good job by Prajwal. He was very professional and experienced in the field. Will get the service from him again.
I was suppose to get a micro fiber cloth which i paid for, but I still did not receive. Please look into it.
Cars were cleaned with premium touch. very professional and service was fantastic. Recommended for any future cleaning.
He was soo Professional and friendly, also the service and outcome was great, very satisfied.
The service personnel, Rajkumar, was well behaved and did the work efficiently.
Recently availed their bike wash service and I’m satisfied with the quality of work. The staff was professional and the bike was cleaned properly. Worth it.
There has been delay in reaching the service man but job was done properly..
the service person is very much polite and he done proper his work.
Nadeem was well behaved, highly experienced and professional in his approach.
very polite and helpful dedicated and sincere fully skilled and experienced
good behaviour but not satisfying with company policy
executive came on time and cleaned the car exterior really well
He changed the appearance of my car altogether. I am impressed. Highly recommendable service provider. Thanks Mr Deepak and thanks Hoora.😊
excellent service by Hoora & professionalism in partner behaviour
Really good service, took 20mins around and good washing.
Great experience, saish was extremely professional and provided a great service.👍🏻👍🏻
interior cleaning not done properly and exterior polic not done and exterior cleaning not done
Good... keep continue... here lots of people want car servics like this
abhishek is excellent in his work . he did delicately and with good heart. mahadev bless him
things should have been improved - For tyre polish the entire type surface area should have been cleaned not half and only the front portion polish, tyre comprises of entire body not half polish-this should be instructed by the management and make changes in the policy. also for bucket wash exterior means the tyre above portions should have been included. rest the partner assigned have done good job only the management have to amend some of the rules for better customer experience, not only look for extra money for every small works.it should be kind of package things rather than including every small works as payment.Disappointed with the package pricing and system created.
very good service given by the Person. Well behaviour and clean service. Good experience.
The person did put all his efforts to get work done efficiently however i missed to receive my add on Dustbin
Mr Dileep is well experienced and gives on time service. Good Work Mr Dileep
car looks clean and good after cleaning service given by sarvesh. he is a good behaviour man.
car cleaning is good, partner behaviour best....but hoora service experience as always not at par...from booking to till you get car service...always no slot available...and if shows available then you guys frequently rescheduled it... also I have added duster which is not delivered
Great service and detailed car care given by the Hoora partner. totally recommend it.
very very good service with one bucket water super good wash done and polishing made my bike new
I Love your service and the Representative Mr Ashish Sahu is a very clam and his behaviour is very good i will definitely take this service on frequently......
very polite behaviour and very good working, I liked the Hoora app services
perfect service..esse acchi service maine nhi dekhi hh...ghar aake service ho jaye gi aur kya chaiye
great and timely service. Appreciate the service provider!
Amazing service. Partner behaviour was nice He did everything in detail. Really impressed by this app
the service was really nice and the partner was very helpful and patient.
shubham was so cooperative and he did well wash and cleaning of my vehicle everything was perfect highly recommended..
will be taking subscription and would like the same person assigned do my car services
Overall service was good. My car looks neat and clean. The serviceman was also polite. But, he had not given me tissue paper, dustbin and car perfume due to unavailability.
very good service by dipakar and humble nature keep it up .
very good service provided by Karan L and on time very nice partner behaviour
he is the Guy who is keeping your Trust and Market value alive
microfiber cloth not provided as not available and commit to Provide in next visit
Did an excellent and detailed job. I really appreciated the professionalism in the way he spoke and handled the wash. He didn’t leave until every small detail was checked and matched perfectly. Thank you for the great work. Hoora should have more partners like this. Highly satisfied.
third class servixe ...person was very rude ....very rash
car washing is good it is my first time expereince and loved the sincerity towards customer and caring for work
great work please give me a person who can clean everyday.
I am very satisfied with the service of krishna. he is very professional and proficient in his work
manish is a very hard working guy and cleans very well.
Sudhir did a good job. Really satisfied even with the basic bucket wash for my car
Had a good experience with their service, service partner was polite and well behaved.
Satyendra was very experienced and best service person highly recommended
ankit is a superb guy. earlier guy was not good. but Ankit was very good.
Good support of customer care & service man also done everything well
nisc service but agent came toolate todayarrive8am given 78am
There was no odour vaporiser in my service , please ensure it is done
The person was amazing. Did not rush through cleaning. amazing experience
Experienced, very polite behaviour,on time service, very much satisfied with his services
didnt wanted the service and company used auto upi mandate to book service. They auto debited my account
Parkash is a professional. He was on time and did a tremendous job.
very nice , smooth and clean services like it the service representative was also humble treat my car well thankyou hoora
Good Service, But these parts also needs to be cleaned properly
Excellent Service provided by Ashish W. Very Good and Keep up the good work 💯
The agent contacted me in advance to confirm his arrival and shared the expected time. The cleaning service was excellent, and all the requested parts were thoroughly cleaned. Overall, it was a very good experience.
Very efficient service person. on time and highly recommended.
Very Nice Wash Clean Tyre Polish Good Interior Cleaning Polish
very good experience with hoora and Mr Santosh Singh
Top-class exterior car wash. The shine and finish are superb. My car has never looked this good
vinod really did a fantastic job. even outside i did cleaning so many times but his work was excellent. he even cleaned AC,in Door side clothes and very deep cleaning...
very nice and good seevie vinod he was very good and done my car nicely
overall the experience was good. Will definitely recommend you guys to everyone 👍 😊
service partner is very good and it's work is very well doing
Second service specification should have been same like first service.
Excellent job done by service parter,Mr.Vikas Kr Gupta with very polite attitude.He deserves Excellent rating.
excellent work done by partner, very happy with the output
good person and well comunication and on time service
Though I disliked the overall service parameters and the company policies.. Mayank was the only good thing in the booking. but the was in itself is not meant to b there on the list.
sarvesh is well mannered and kind person. impressed to see his respectful behaviour.
Great service, and the guy was super polite and professional.
try to lower the price compare to as we only provide the water for the service
great experience with Mr Adil , he wash my car very well , he is kn time . good person.
Mohsin is great at his work..He provided great cleaning service.
value for money, great experience great person, service was done professionally love the service, definitely recommend
All good. the service description while booking could be better. I booked a seat deep clean service and it does not work on cloth material, only leather. so half my seats are polish due to leather bits but the other half still looking dirty.
Overall Good service and satisfied.
overall good experience.It seems costly but in monthly package rate will affordable.Most worst thing it's c care,not picking the phone at all
was good in communication and doing his Job
Vipulbhai was very perfect with his timing and service . The only thing I felt not up to the mark was the interior cleaning of the car.
Everything was good but my mat was not there after service
wash was nice & clean. the only thing bothering was a white residue left on glass after the wash, and I also did not get an extra air fresher that I had paid for
the cleaning though good was not thorough. the back was not cleaned properly
ok cleaning need more supervision and training
only one thing is negative that is not on time service 😔
Didn't receive the microfiber cloth
It was my first experience with Hoorah and overall the service quality was good. The service person was professional and the work was satisfactory. However, during my service, he received a query from my neighbour for Hoorah and left my service in between to attend theirs. Since I was getting late for office, I had to call and remind him that he should complete my service first before starting another one. Overall, it was a good experience, but I feel this behavior was not appropriate and should be improved for better customer service.
Car Service is good and partner was polite. But if you adjust car washing package price it will be better. Not value for money.
Super satisfied with Hoora car/bike washing service! 🧼 It's so convenient to get my vehicles sparkling clean right at home. My only suggestion would be to add more staff so they don't have to postpone services.
service was good , but he missed to wash car mats
i was little disappointed by interior cleaning that’s why i gave one less star
Partner Behaviour is very nice & smoothly tone
It was nice but it can be more better
if person comes in time, will increase stars.
every thing was good just I booked service for time convininiance but partner reached after 2 hours of scheduled time this should be on time
very poor customer care service. Deducting one star for that.
Service achhi thi. Partner time par aaye aur kaam bhi achhe se kiya. Car wash proper hua aur behaviour bhi friendly tha. Value for money service hai. Overall experience acha raha.
I had a fantastic experience getting my car washed here today, and it was entirely thanks to Sanjay. He was incredibly professional, friendly, and paid serious attention to detail. He didn't just rush it through; he took the time to make sure the interior was spotless and the exterior was gleaming. My car hasn't looked this clean in months! Highly recommend asking for Sanjay if you want top-tier service
ceramic quality is not as expected however the business partner did well.
happy with cleaner but worse customer service
moderate wash not clean deeply must be improved the service as best as possible
good, need to improve hoora customer support service
The Coustomer Service is not able to understand or resolve the query
service was good but next service booked was not satisfied
Came on time, got his own bucket etc, good
beat of service parter its very good behiuver
price is high for tier 2 city. cancellation not refund in original payment method. it is refund as hoora coins which has expiry date. it is a fraud. that is our real money. how is can be expire. disappointing
Too costly service, taking service only because of emergency
trust service. excellent customer support.
all things were good but work should be improved and detailing in cleanliness was not maintained
you should get service when required
The service was good. and the partner did a good job. but the vaccum cleaner was not working so that service did not happen. they had to clean interior by hand. also I had added a dustbin in add ons but they did not have it in stock. they asked me contact customer care for refund. the customer care took 10 mins to answer the call. so it was a bad experience.
Partner was late which caused me a delay for office in the morning . would prefer if partner sticks to timelines.
The only thing which prevent me to give a five star is the pressure washer. The partner work and behaviour was excellent, but the equipment which was provided by Hoora is a big no no The pressure washer doesn’t make any proper foam, i was observing the whole thing , it hardly has any pressure to be called a pressure wash , rather bucket was will do the same thing
The company should change the shampoo as they did not scrub the bike with cloth during foam application. The bike polish looks scattered here and there
ok, but he was in very hurry so he was forgot to wash front engine side space and washing pattern is very diffrent with others
A bit expensive on this price range
quality of wash was ok. he did not clean tyre rims until I told him.
staff directly wiped with water and ceramic shampoo. this will cause scratches. water to be poured first followed by wiping with ceramic shampoo
need to improve on internal cleaning
delayed in service, not on the time, previous booking postponed twice
it was really good best part they carry there own battery pack with which they can start the service with an ease and hassle free washing
Very good car cleaning and polishing
over all good service but truck was not cleaned properly and marks in front.
Good. but wind shield tablet and riffil missing in swr
He cleaned the car well but he had not cleaned the door panels from inside properly. After I asked him to do it then he did it again.
As per schedule Hoora done services
The partner did decent job but forgot to clean and boot and it's edge area as all the dust and rims where dirty
Dipesh did a good job taking time to attend to every dirt area in both my car and bike. The car now smells better on the inside and look good on the outside. My feedback is that the ceramic coating could have been applied in an uniform manner to attain the best look on the outside. The strokes are clearly visible in my car and doesn’t look like it is ceramic coated. Adeqaute training on this can be provided to the employees to achieve maximum customer satisfaction.
Service delay by a day . No fault from partner but from the company side very bad service
i wouldn't got the dustbin refund me the money of it
the package included under body cleaning as well but the person had no jack to lift the car and wash the underbody. The person should carry the equipment as per the order.
Very much satified with the service. partner was on time and very efficient
odour elimination not done exterior polish not done Tissue box not provided car perfume not provided
car top area not clean by your partner
Company did not support their staff very well and very Disconnected to customers, company don't need any update and did not take complaints seriously on time
No slot was available for today by mistakely booked for tomorrow.
very bad with customer care i booked pressure wash but it came as bucket wash twicw its very disappointed
partner was polite and good behavior, quality of service was basic. add on service of under body cleaning not done. need more experience in washing.......car wash result would have been more satisfying.
service was good but partner was too late
Overall good service.. Need to improve Timming of service..
every thing is good but I don't get my cashback. it's rate is very high according to service
The service staff arrived late & windows were not cleaned properly. Rest all good
overall service was okay but small detiales was missed like winshield was not clean properly there was strains still visible same with rear windshield. Alloy wheels was not clean properly like it should be cleaned theoughly but it was cleaned from outher itself.
jo hisaab se paise late utni service nahi
quality of cleaning can surely be improved
i am happy over the ontime service done. but, the quality of cleaning needs improvement, particularly cleaning of alloys and door seals. Nonetheless the service is dependable.
little disappointment with ceramic coat
u have not mentioned the right customer care number on the app.
time delay. there is no management of time
Lot of cloth spot after ceramic coating was there. He told that the spot will go by own in sunlight. But after 12 hours the spot gets dried and now its lioks very bad. My whole car looks very bad. Service man needs proper training. They dont have idea how to clean the car and how to do polish. The finishing of work is vey poor. Will not recommended to any one.
hii i just wanted to say that the final output of service is not satisfactory. Last time i was not available but Hoora provided me additional wash service i would like to rate 5/5 for that..
Partner used the wet towel on the car surface with a lot of pressure causing swirl marks. 3 points because partner was very well spoken and didn’t waste much water
The car was not washed properly at all—there were water marks all over the body, making it look worse than before. It also seemed like a dirty cloth was used, as there were streaks and smudges left behind. This is definitely not the level of quality I expected. Very dissatisfied with the experience.
The car was not properly cleaned & washed. Dirt & dust were there after cleaning & washing. Utterly disappointed this time. Not satisfied at all. The partner who came last two times was comparatively better.
He did an excellent job overall, but he missed removing the dog hair around the seat belt area, which I specifically mentioned before the service began. Clearing out all the hair was one of the main reasons I booked your premium service, so I was quite disappointed. I called him immediately (within 2-3 minutes of his departure) to point this out. He requested photos, which I sent via WhatsApp, expecting him to return and complete the job—but I haven’t heard back. This isn’t the level of service I anticipated for the price paid.
my car is all having dust inside whats the point in spending this money alloys were also not cleaned properly side doors I had to point out and get cleaned
Partner came late after 9 am even after reminding him by 7.45 am. He was fooling around since 8 am that he is on the way. While starting the service he didn't inform and after completion, left from the site without informing, leaving vehicle unattended and unlocked. Please don't assign such partners for my bookings.
“The cleaning service provided by the Hoora team was highly unsatisfactory. Despite repeated instructions, the interior cleaning was not done properly. They did not even bother to check or clean the boot, and the bonnet was not opened at all during the service. This reflects a lack of professionalism and attention to detail.”
service boy went back without clean completely..when I called him ask then he said boot to include tha hi nhi then I asked interior me to boot includ hota hai n then he just said sorry and ask next time kar dunga abhi to me waps nikal gya.. this is not good Hoora..at least after cleaning up inspection should be done by the owner then service boy should be left..☹️☹️
Wash are so so, with attitude, don't expect to be fully clean exterior for Re 99. reluctant approach, Although, they did the cleaning after persuasion.This is second time, I did in 2 weeks, do a good job without spotting and telling, be it what ever service your offering., then you can demand the price, I'm sure customer would see a value in the service at their door steps.
The bike was not cleaned properly. Mud is still stuck inside the engine area and the back part was not cleaned well. I am not fully satisfied with the service. The polish/colour is also uneven and the tyres were not coloured properly. so not to much satisfied
my car is a 7 seater car , I went upstairs to my flat and he called me saying it's done , by the time I reached down he was packed and came to my door and handed over the keys to me , when I reached to car, he hasn't clean tha last two seats which was folded , even I told him before leaving to also look at the back seats still he hasn't cleaned it
During my service, ceramic wash and tyre polish were included. However, the service person initially refused to do them and said they were not part of the package. Only after I showed him the included services did he agree, and even then, his behavior was quite rude. This is not the level of service I expected.
This service did not feel much different from what we could easily get at a local shop for around ₹700. Several areas inside the car were left uncleaned, with visible dirt—especially the glovebox, which was totally untouched, and the space between the front seats. The cleaner was hardworking and spent nearly two hours on the job, which I appreciate. However, for the price paid, I expected better expertise and attention to detail. There should be a mandatory checklist to ensure all areas of the car are properly cleaned before the service is marked complete. Proper training for on-ground staff would really help improve the overall quality of service.
I am not satisfied with the cleaning service provided. After the car wash, there were visible cloth marks and stains left on the car surface. The finishing was not proper, and the overall quality of cleaning was below expectations. I request you to kindly look into this issue and ensure better service quality in the future.
I’m really disappointed with today’s service. The scheduled time was 8:00 AM, but the Hoora partner arrived at 9:20 AM, which caused me to be late for office. Because of the delay, I had to leave by 9:30 AM, so only half of the service was completed, and that too in just 10 minutes. This is not the level of service I expected. The delay and incomplete work caused major inconvenience. I would appreciate a call back and a suitable resolution for this poor experience.
It was a unsatisfied service. I'll not recommend hoora for bike wash, service partner washes the bike in hurry which results in improper/unsatisfied washing. Though the bike is clean after wash but service partner should not do it in hurry. Because of hurrying, service partner applied tyre polish on wet tyres which results nothing. Tyres are not shining the way it has to. Very Unsatisfied
First partner denide to wash my car he said that the car is so dirty you have to do firm wash , then I started to clean my own car first i removed the all dust of my car then he agree to wash my car and the air freshner is missing he said air freshner is not available you will get the refund
Dirt marks on front bumper, wheels are not clean as expected with dirt marks every where, the earlier service was very good compare to this. Improvement needed.
i will not use this app in future because the normal washing is not completely car washing it is just make you fool because they are not cleaning the indoor items properly. very bad experience. water bucket arrangement are very bad in this app.
Such terrible service! I've never seen anything like it. I even complained to customer care, but my issue wasn't resolved. After today, I will never use this service again, nor will I recommend it to my friends. I will advise everyone against using Hura Services; it's absolutely awful, the worst service in the world.
partner is very good but hoora is not looking into machines and products they are using foam canon was not working and cloth used to clean after rinse was so old that it was giving swell marks on car. look into it and i am not fully satisfied as i have listened about horra is very good, but i now i think they also started making money.
the equipment was not working properly. no foam wash was given, as leakage in machine. one should not provide the services if you font have the equipment readiness. customer has to suffer the cost. on top it your customer service kines do not work, keep waiting for 3 it's, no response what do ever. very bad service. never expected from
Not so worthy if i pay some rupees then it should make some difference before and after bucket wash but i didn’t see any difference i feel like just same care before and after
I am extremely disappointed with the service provided by Hoora. I purchased a package worth ₹1700 which included two interior cleaning services. Based on the availability shown in the app, I booked a slot for today between 1–2 PM. However, after the payment was successfully deducted, I received a call from your team stating that the service is not available today and can only be scheduled for tomorrow. I clearly informed your team that I am not available tomorrow and requested them to cancel the booking and process a refund to my original payment method. Despite my clear instruction, your team cancelled the booking from their side and converted approximately ₹800 into in-app points without my consent. The remaining ₹800 is still showing as a pending service scheduled for October, which I am not willing or able to use. This is completely unacceptable. I did not cancel the service — your team did due to unavailability. Therefore, I am entitled to a full refund of ₹1700 to my original payment method. Converting my hard-earned money into points or forcing me into a future service that I cannot use is unfair and misleading. To make matters worse, I am now unable to contact your support team as my calls are not being answered, and it appears my number may have been blocked. This kind of behavior reflects very poorly on your company and raises serious concerns about your business practices. I want to clearly state that I do not wish to continue with this package anymore. I am requesting a full refund of ₹1700 immediately. If this issue is not resolved within 24 hours, I will proceed to file a formal complaint with the National Consumer Helpline and escalate the matter further for unfair trade practices and deficiency in service. I hope your team takes this matter seriously and resolves it promptly without forcing customers into unnecessary trouble.
I am writing to formally raise a complaint regarding the handling of my car washing subscription service. I had an active monthly subscription under which one wash remained pending. The reason provided for non-delivery of this service was that the assigned service partner found my location too far and booking was not available. However, instead of rescheduling or ensuring completion of the pending service, your team unilaterally cancelled the service and processed a refund, without my consent. Simultaneously, a new subscription cycle was initiated through auto-renewal. This raises serious concerns regarding service ethics and fair business practices for the following reasons: My location has remained unchanged and was already accepted at the time of subscription initiation. Therefore, citing distance as a reason at a later stage is inconsistent and unjustified. The failure to deliver the service was due to your internal operational issue (partner availability), not due to any fault on my part. Hence, the burden of adjustment should not be shifted to the customer. A subscription model implies a commitment to deliver a fixed number of services within a billing cycle. Cancellation of a pending service without proper resolution defeats the purpose of such a subscription. Initiating a new subscription cycle without completing the previous cycle’s committed services amounts to deficiency in service and may qualify as an unfair trade practice. A refund does not compensate for the inconvenience caused, as the subscription is taken for continuity and convenience, not merely for monetary value. In view of the above, I request the following resolution: Either the pending wash from the previous subscription cycle should be completed, OR The missed service should be adjusted and provided within the current subscription cycle without any additional charge. If this issue is not resolved satisfactorily within a reasonable timeframe, I will be compelled to escalate the matter through appropriate consumer grievance platforms, including the National Consumer Helpline and other legal remedies available under applicable consumer protection laws.
service of Hoora is totally waste of money .He has untrained service boy.Jisko ye Tak malooom nahi hai ki service kaise kiya jata hai,mai ne jo service choose kiya tha uske liye 1600+ ka amount pay kiya tha jis ke under me kiya kiya service provide krni hai service boy ko ye tak malooom nahi tha.sirf baher se gari ko saf karke mujhe kehta hai hogaya.But jab mai ne use kaha ki abhi to bahut kam baki hai like interior deep cleaning , wind glass, mirror etc ki safai to banda ye bolta hai ki mujhe to ye sab nahi bataya gaya hai.aur jab mai ne pressure banaya to simple pani ki sahayta se glass saf krne laga aur jab maine cleaner ke bare mai pucha to bola mere pass nahi hai.Aur jab mai uspe bigarta hooon to bolta hai ap complain kr do ap ka pisa return mil jayega.SERVICE QUALITY IS VERY POOR
I had a very disappointing experience with your service. The assigned partner did not reach my location on time and was still far away even at 11:13 AM, despite my service slot being between 10:00–11:00 AM. He did not arrive at the location for the service and also did not answer my calls initially. When he finally picked up at 11:14 AM, he simply stated that the service timing was between 10–11, but by that time he was nowhere near my location. This is not the first time—during my last service also, the executive arrived late. Additionally, his behavior was unprofessional and rude. He made inappropriate comments like “you have taken a cheap service, so this is the kind of service you will get,” which is completely unacceptable. I request you to either **process a full refund** or **send a verified and professional executive** to complete my car cleaning service at the earliest. Kindly take this matter seriously and resolve it on priority.
The service was originally scheduled for 9th April 2026 between 12:00 PM to 1:00 PM, however, the service partner did not show up, nor was there any proper communication from their end. The booking was then rescheduled to 10th April 2026 between 11:00 AM to 12:00 PM, but once again, the commitment was not honored. The service partner called in the morning stating he would arrive around 12:00 PM, which was already outside the scheduled time slot. This clearly reflects a lack of professionalism and disregard for customer time. Additionally, the quality of service delivered was highly disappointing: The wash was supposed to be a bucket wash, but there was no soap or cleaning agent used The service was limited to just pouring water on the bike, with no proper cleaning, foam, or detailing The partner mentioned only “ceramic,” but there was no visible difference or standard maintained Overall, there was no value delivered for the price charged Compared to similar services available in the market at the same or even lower price, this experience was unacceptable and far below expectations. I request you to: Investigate this issue seriously Take appropriate action against the service partner Provide a refund or compensation for the unsatisfactory service
I booked for bike wash service with Hoora app few weeks back on Sunday . selected the time slot as well and it showed as “Booking confirmed” but no one showed up that day & no intimation from the company’s side as well. Late evening the customer care executive called up to inform this issue and asked me to book slot for the next day and she did that for me as I was not much used to with the UI. even the next day no one showed up and by calling the service partner he said he’s busy and can’t come today. so I asked the customer care executive to cancel and refund my 99/- but instead of giving me back my 99/- she gave me bloody coins . what will I do with those stupid coins. I don’t wanna use this app in future now. so I need my money back.
I am writing to formally complain about the unacceptable delay in service and the subsequent cancellation of my request without any proper justification or timely communication. I had booked the service on 05/02/26 at 8 am, with the expectation that it would be delivered within the promised timeframe, but the reason given by serviceboy that he get up late in the morning that day However, despite repeated follow-ups, there was a significant delay in service. Your executive rescheduled the service for next day 06/02/26 at 8 am but the service was not done by your side again giving the reason that though you select 8 am slot but we give service at 9 am also ,your executive rescheduled for 07/02/26 and again delayed the service, your agent get up when we call him, which is very inappropriate. This experience has caused inconvenience, wasted time, and reflects poor customer service standards. Who will give the compansation for these all ? As a customer, I expect transparency, timely updates, and accountability, none of which were met in this case. I request a clear explanation for the delay and cancellation of both 2 servics, along with appropriate compensation as well as refund at the earliest. Please treat this matter as urgent and ensure it does not recur with other customers.
i have already spoken to Customer service representative Gagan Singh on 12th April and told him everything about the pathetic service which I got and also requested for refund for the services which were not provided. He agreed to my grievances and assured that he will fix it and call me back in 2 days. it’s been 6 days since we spoke and there has been no update yet. I’m absolutely furious with the way you guys are cheating your customers. Alloy Detailing not done, Roof cleaning not done, Plastic polish not done, Air purifier not provided, Tissue box not provided. I paid extra for these services but did not get it. You guys scam your users to take Hoora Black for extra value added service but do not even provide the basic services. The staff clearly mentioned that these services cannot be provided as the company has not given the required supplies for the same. Also, to add on, a 360 deep clean clearly means that you clean the car 360 degree (in-out) but this service does not include cleaning the car from outside which needs to be added with a separate charge of approx ₹280. will never recommend your app to anyone. Do not want someone else to suffer like me.
I am writing this email to formally complain about the extremely poor, unprofessional, and unacceptable service provided by your company. I had booked and paid in advance for your car cleaning service. However, your cleaning agent never reached, and no proper cleaning service was provided at all. Despite multiple follow-ups, there has been no satisfactory response or resolution from your company. This situation clearly shows negligence, mismanagement, and unethical business practices. Taking money from customers without providing the promised service amounts to cheating and fraud. I strongly object to this behavior and hereby demand an immediate and full refund of the amount paid by me. This matter is urgent and must be resolved without further delay. If my refund is not processed immediately, I will be compelled to: File a formal complaint with the Consumer Forum Report your company to local authorities Share my experience on public platforms and review portals Please note that all responsibility for further consequences will rest solely with your company. I expect a prompt reply and immediate refund. Details are provided below for your reference: Name: Pravin Shende Mobile No.: 8788179099 Location: Chandrapur Regards, Pravin Shende Chandrapur Mobile: 8788179099
I received a call from Horra Car Wash informing me about a wash offer and was advised to pay for two wash cycles. It was explained that the first wash would include both interior and exterior cleaning with all benefits. Based on this assurance, I booked the service for 19 February 2026 at 07:00 AM. Before the scheduled time, I contacted customer care to confirm the availability of the washing staff, and they assured me that the person would arrive on time. As instructed, I also arranged two buckets of water from the 3rd floor in preparation for the service. However, no one arrived even by 07:45 AM. Since my office starts at 08:30 AM, the delay completely disrupted my schedule and the morning was wasted waiting for the service. Eventually, the order was cancelled from their side, and no refund was provided. The app service and customer support were extremely disappointing, and there appears to be no accountability for commitments made to customers. My next scheduled wash is on 07 March 2026, but based on this experience, I have very little expectation regarding the reliability of the service. Overall, the service does not feel genuine, and there seems to be no value given to the assurances provided by customer care. Rating: Very Poor – Not Recommended.
I had a very disappointing experience with Hoora Car Wash Service. I purchased a one-month subscription while I was admitted in the hospital. On the first scheduled wash, the company itself cancelled the booking by saying that they do not provide service at my location. After a few days, when I was discharged from the hospital, I suddenly received another call from Hoora saying that my next car wash booking was scheduled for that day. I was shocked because if they were not servicing my location earlier, how were they suddenly ready to come for the next booking? I told them clearly that since the first booking was cancelled from the company’s side due to location issues, the entire subscription should have been cancelled and refunded. But instead, when I asked for a refund, they refused and said that the second booking was cancelled from my side, so they cannot refund the amount. This policy makes no sense. When the company cancels a booking without any proper solution, it breaks the customer’s trust. Then blaming the customer and refusing the refund is completely unfair and unprofessional. Very poor customer service and disappointing refund policy. I would not recommend this service to others.
i have booked interior plus exterior foam wash service under Rs.949. for my Maruti SX4 car. starting itself i have poor experience as it was not complete service as mentioned in Hoora service details Dashboard and trim polish not done. NO hybrid ceramic coating No free tissue and air freshener given. When i informed to service person whith above is not done he said it is not mentioned in your service by company. He called up customer care from gis mobile and informed ny service issue. After keeping us hold for more than five minutes we were informed that service person will receive call from senior team but not received any call for my solution. As it was not service person fault i allowed him to go. Even he agreed that dashboard and trim polish as well as ceramic coating is mentioned. Overall poor experience from Hoora, there service experience and customer service. I don't recommend Hoora to other as it was not according to the commitment. Need refund for false commitment. jignesh patel 7698372355 P Please consider your environmental responsibility. Do not print this e-mail unless you really need to.
I am extremely disappointed with Hoorah’s service and overall coordination. There is absolutely no connection between customer care and their service partners. It feels like the left hand doesn’t know what the right hand is doing. This is not a one-time experience — it has happened multiple times. I have faced repeated issues where the service partners update in their app that the service has been completed, even when no service was actually provided. When I raise the issue with customer care, they seem unaware of what the service partners are reporting, and no proper resolution is provided. Due to these repeated bad experiences and lack of accountability, I have decided to stop using their services altogether. I would strongly suggest improving coordination, transparency, and verification before marking services as completed. Very disappointing experience.
Hoora ऐप के साथ मेरा अनुभव बेहद खराब और निराशाजनक रहा। मैंने अपनी गाड़ी की डीप क्लीनिंग सर्विस बुक की थी और उम्मीद की थी कि प्रोफेशनल तरीके से काम किया जाएगा, लेकिन ऐसा बिल्कुल नहीं हुआ। सर्विस के लिए एक नया और अनुभवहीन लड़का भेज दिया गया जिसे कार क्लीनिंग की सही जानकारी और अनुभव नहीं था। उसे यह तक ठीक से पता नहीं था कि कौन-सी जगह कैसे साफ करनी है। कई बार समझाने के बाद भी काम सही तरीके से नहीं हुआ। कार की अंदरूनी सफाई अधूरी रही। सीटों, डोर पैनल, फ्लोर और कोनों में धूल और गंदगी साफ दिखाई दे रही थी। जिन चीजों को डीप क्लीनिंग का हिस्सा बताया गया था, उनमें से कोई भी काम ठीक से किए ही नहीं गए। बाहर की सफाई भी सामान्य स्तर की थी और गाड़ी में वह फिनिश बिल्कुल नहीं दिखी जिसकी उम्मीद की जाती है। इतना पैसा खर्च करने के बाद भी सर्विस की गुणवत्ता बेहद खराब रही। इसके अलावा ऐप में दिखाई जाने वाली कीमत और अंतिम बिल में भी काफी अंतर था। अलग-अलग ऐड-ऑन और मेंबरशिप के नाम पर अतिरिक्त पैसे जोड़ दिए जाते हैं, जिससे ग्राहक भ्रमित हो जाता है। डिस्काउंट का दावा किया जाता है, लेकिन वास्तविक लाभ बहुत कम मिलता है। ग्राहक सहायता से संपर्क करने पर भी कोई संतोषजनक समाधान नहीं मिला और शिकायत को गंभीरता से नहीं लिया गया। कुल मिलाकर मेरा अनुभव बहुत खराब रहा। भविष्य में मैं इस ऐप की सर्विस दोबारा नहीं लेना चाहूंगा और दूसरों को भी सावधानी से बुकिंग करने की सलाह दूंगा। कंपनी को अपने स्टाफ की ट्रेनिंग, सर्विस क्वालिटी और ग्राहक सहायता में काफी सुधार करने की आवश्यकता है।”
I had a very bad experience with this service. I paid 476, but the service was left incomplete, and when I raised a complaint, they don't resolved my issue The service partner came on time, but the actual work was completely unsatisfactory. The entire cleaning was done using the same water, even after I clearly asked them to change it. I even gave full access to clean water, but they still continued using the dirty water, which obviously affected the results. Even after several reminders, none of the glasses were cleaned properly. They remained dusty and stained, almost just like before. The ceramic coating that was included in the package was also done carelessly and does not seem to have been applied properly. On top of all this, the support team did not help in any way. There was no proper support, no resolution, and they just kept sending the same message about giving points instead of actually fixing the issue. I clearly requested them to either complete the service properly or refund the entire amount to my bank account, but nothing was done. This app is totally disappointing. Don’t use this app. this app was worst worst worst,, totally time-wasting
You are providing incorrect information regarding my booking issue. I tried contacting your delivery partner from 7:00 AM onwards, but he did not pick up my calls. I was continuously tracking his location while he was on the way, but just 15 minutes before arrival, your partner suddenly cancelled my booking without any prior information or notification. (Please find the attached screenshot for reference). When I contacted customer service, I was issued a refund of only Rs. 123 instead of the full amount of Rs. 222. I was informed that the matter would be investigated and that I would receive a callback after checking with the delivery partner. However, I have not received any callback so far, and now your team is sharing incorrect details regarding the issue. Is this how you treat your customers? This behavior appears highly unprofessional and misleading. I request you to properly investigate this matter and provide the correct refund along with a clear explanation at the earliest.
I’m extremely disappointed with your service. At the time of booking the subscription, your sales associate clearly misled me. She assured me that I would receive the same service on every wash. Now, you are changing your statement and saying that the first wash service was different and the remaining services will be normal. This is completely contradictory and misleading. She also mentioned that although the app shows ₹800 for the first service, it would be adjusted and I would receive the same service every time. However, you have now charged me ₹800 for the first service and are not even providing partners for the remaining services. Instead, you are offering a refund of just ₹179, which is completely unacceptable. On top of that, whenever I try to reach out about partners not arriving on time or cancelling scheduled services, I am told that there are “location issues” and partners are unable to come. But interestingly, on the day you charged me ₹800, there were no such location issues and the partner arrived on time. This raises serious concerns. It feels like partners are intentionally not accepting bookings, possibly due to low pay, and customers like me are being given excuses instead of proper service. This whole experience feels like misrepresentation and poor service. I expected professionalism, but this has been frustrating and disappointing. I will not continue with this service, nor will I recommend it to anyone. I strongly urge you to take this matter seriously and provide a proper resolution
I am writing to raise a serious complaint regarding the extremely unprofessional and negligent service carried out today. Firstly, the service partner did not contact me prior to starting the service, which is completely unacceptable. My car was parked inside our apartment’s hydraulic parking system, an area that requires caution and prior permission before access. Without any authorization, the service partner entered the restricted garage area, performed a superficial wipe on just one side, clicked pictures, and left. During this unauthorized entry, due to the very limited space and another vehicle parked adjacent to mine, he forcefully maneuvered, resulting in a scratch on the neighboring car. Additionally, he used water inside the hydraulic/electric parking system, which is strictly prohibited. This careless act has caused: - Risk of damage to electrical components of the hydraulic system - Dirty water leakage onto the car parked below - Complete disturbance and mess within the parking area This is not just poor service — this is gross negligence and a potential safety hazard, bordering on a serious violation of property and safety norms. I would like to clearly understand: - Who will take responsibility for the damage caused to the adjacent vehicle? - Who will be accountable if the hydraulic parking system is affected due to water exposure?
Extremely disappointing vehicle cleaning service. Even after informing the staff multiple times, the scooty was not cleaned properly. Dirt was still visible above both tyres, inside the footrest area, and in several inner sections of the vehicle. As seen in the photos, many areas such as the inner panels, plastic trims, and under sections were left dusty and dirty even after the wash. Basic detailing and proper wiping were clearly not done. What is more concerning is the careless handling of the vehicle. After the cleaning, visible wipe marks and scratches appeared on some plastic and body panels. It seems the vehicle was wiped using a rough or dirty cloth, which caused swirl marks and scratches. A proper vehicle wash should include careful cleaning of inner areas, tyres, and plastic parts using appropriate microfiber cloths and techniques. Instead, the service felt rushed and poorly handled. Customers trust such services with their vehicles, but this experience showed a lack of attention to detail, professionalism, and care. Based on this experience, I would not recommend this place unless they significantly improve their cleaning standards and staff training.
This is regarding my confirmed bookings for two vehicles – Hyundai Exter (₹1059) and Ford EcoSport (₹2025) – scheduled for 9:00 AM on 27/02/2026. No service partner was assigned. No communication was provided. I had to contact customer care myself, only to be informed that your foam machine was not working and the bookings would be cancelled. This reflects extremely poor service management and zero respect for customer time. Instead of processing a monetary refund, you have credited 1059 Hoora Coins to my account. This is unacceptable. I paid ₹1059 + ₹2025 = ₹3084 in actual currency. I expect ₹3084 to be refunded to my original payment method. Please confirm in writing: 1. That ₹3084 will be refunded in full. 2. The exact date by which the refund will reflect in my account. If this is not resolved promptly, I will escalate the matter through formal consumer grievance channels, including filing a complaint with the National Consumer Helpline and pursuing further remedies available under consumer protection law. I expect confirmation within 24 hours.
I am extremely disappointed with Hoora app’s service. This isn’t a one-time issue—it has happened repeatedly, and every single time there’s a new excuse instead of actual service. First, it was a “medical emergency” of the delivery partner. Then it became “delivery partner not reachable.” And now, suddenly, “customer not available”? That’s completely false and unacceptable. I was available, waiting, and still the service wasn’t completed. This clearly shows a lack of professionalism, poor coordination, and zero accountability. It feels like customers are being taken for granted, with random excuses being used just to cover up failed service. If you cannot manage your delivery system properly, stop wasting customers’ time and trust. I will definitely think twice before using Hoora again, and I would not recommend it to others based on this experience.
Dear Hoora, I am writing to formally raise a complaint regarding the poor service I have experienced from Hoora. I booked a car wash service on 12th January, along with an additional dustbin. After completing the car wash, the service person informed me that the dustbin was out of stock and assured me that he would deliver it within 1–2 days. However, it has now been 7 days, and I have still not received the dustbin. Yusuf is not answering my calls, and when I message him, he replies after 1–2 days saying he will deliver it “tomorrow,” but then again does not respond to calls or messages. I also contacted your customer service team, but unfortunately, they are not even registering my complaint, which is extremely disappointing. This has been a very frustrating experience, and the service quality has been extremely poor. I did not expect this level of unprofessional behavior and lack of accountability. I request you to please look into this matter urgently and either: Arrange the delivery of the dustbin immediately. Initiate a refund for the additional item. If this issue is not resolved soon, I will be forced to escalate the matter further. Worst service experience ever. I would strongly advise others not to go with Hoora unless this is addressed seriously. Looking forward to your prompt response. Regards, A Disappointed Customer
This time the experience was very disappointing. In just 20 minutes, they ruined the car and then said the job was done. They used some polishing cloth that made the entire car look double-shaded. During the first service, the previous guy did such an excellent job, but this time two people came and the work was almost zero. Even now, your app is showing the service as “ongoing,” whereas they left long ago. Very disappointed. Last time, they even polished the dashboard and cleaned the interior manually very well. This time, they said they didn’t have time and asked me to mark it as complete. One of the boys was fine, but the other one was very rough. At this rate, everything will get damaged. If the customer is not happy, then what is the point of doing the work?
Dear Team, We would like to bring to your attention our dissatisfaction with the exterior cleaning service provided this evening. The cleaning partner did not perform proper exterior cleaning or dust removal, and the ceramic shampoo was not applied correctly. When we pointed out these issues, the person showed a poor attitude, unnecessary hurry, and lack of professionalism. He arrived late at 4:38 PM and appeared rushed throughout the service. More concerning, the cleaning partner used abusive language. When we informed him that we would escalate this matter to Hoora and provide a service rating, his response was: “Do whatever you want to do”. This behavior is completely unacceptable. We would like to highlight that our previous two services (daytime) were very good and satisfactory. However, this evening’s exterior cleaning service was extremely disappointing, and we are not happy at all with the experience. We request you to please: Instruct your partners to follow proper exterior cleaning standards Ensure timely arrival and professional behavior Take necessary corrective action to avoid such incidents in the future We look forward to your response and resolution. Regards, Anand
I tried Hoora Car Wash for the first time, even though I wasn’t very confident about it—and sadly, my doubts were right. The person who came to wash the car was clearly not a professional. Even after paying 1100, the car was still dirty and the cleaning was very poorly done. Honestly, a 300-rupee roadside car wash does a far better job than this. I have no idea what kind of cloth he used, but it left several scratches on the paint, which is unacceptable. I will never use this service again, nor would I recommend it to anyone. Overall, it was a very frustrating experience. It really felt like he didn’t even know the basics of car washing. Charging so much for such poor service is nothing but fooling customers. People should go for a proper, professional car wash instead of wasting money on such unprofessional services.